PROFESIONAL
STANDARDS
STANDARDS THAT PROTECT FAMILIES AND SUPPORT PROFESSIONALS
NAFD’s professional standards set clear expectations, promote best practice and underpin trust in funeral care. They guide our members, inform the public and ensure accountability across the profession.
The UK Funeral Director Code sets out the standards members are expected to maintain, supported by visits from
our Standards & Quality Managers who help guide and support compliance across the membership.
THE UK FUNERAL DIRECTOR CODE
The UK Funeral Director Code sets a new benchmark for the profession – a single, unified core standard across the UK.
The core Code aligns itself to Scotland’s statutory requirements with enhanced, mandatory requirements for NAFD members.
It raises expectations across client care, record keeping, mortuary practice and team learning and development.
It sends a clear message to families, regulators, and the public: NAFD members don’t follow standards, they define them.
A CLOSER LOOK
MONITORING OUR MEMBERS
A DEDICATED INSPECTION TEAM
Every UK funeral home member is inspected by our team of Standards and Quality Managers against the UK Funeral Director Code, ensuring standards are not just met, but maintained. This goes beyond compliance. It drives consistency, builds confidence, and supports continuous improvement. Few organisations hold themselves to this level of scrutiny. We do because it funeral standards matters more than ever.
“Across our membership we see a real commitment to high standards, professionalism and care for bereaved families. Our role as Standards & Quality Managers is not simply to inspect, but to support, guide and work alongside members to help them maintain and continually improve those standards. Members are always willing to engage positively, and we are here to help.”
Protecting business and consumers with resolution reassurance.
CONCERNS AND COMPLAINTS
The NAFD takes complaints against members very seriously.
We only handle complaints relating to our members and membership can be checked at https://www.funeral-directory.co.uk
All complaints begin with the submission of our complaint form and fall into one of two categories.
THE FIRST TYPE OF COMPLAINT
If you have a complaint and are the contracted client of one of our member funeral firms. Your complaint will be handled through NAFD Resolve.
THE SECOND TYPE OF COMPLAINT
Complaints that do not arise from a client contractual relationship may be made by anyone about an NAFD member. This will be used to inform our professional standards process.