How do I decide which funeral firm to choose?

Choosing a funeral firm can be difficult, especially if you are confronted with having to make a quick decision.

Membership of a reputable trade association should be mandatory. By choosing a funeral firm which is a member of the National Association of Funeral Directors you can be assured it is quality assessed on a regular basis and can be expected to provide a guaranteed level of service. Our member firms are bound by a Code of Practice against which their performance can be measured. In the sad event that the experience is not all that it could be, we also provide a mechanism by which satisfaction can be sought, namely the Funeral Arbitration Scheme. To search for a member firm use the NAFD Member Search.

Many people ask friends or relatives to recommend a firm that they have dealt with, or have heard positive comments about. If you do not have the opportunity to ask advice from others, your local solicitors or doctors will know of local funeral firms. Failing that you can research firms in your area by browsing the internet or looking for advertisements in your local newspapers, parish magazines, or telephone directories.

These will tell you if the firms are members of the National Association of Funeral Directors – this is your guarantee of a quality service. The advertisements may also give you further information, such as whether it is a small family business or part of a larger group.